How do I return an item?
For returning an item, please contact Goo-Goo Baby Customer Service at service@goo-goobaby.com with the following details:
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Order number
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Product being returned
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Reason for requesting a refund
Please ensure your request meets the criteria listed in our Return Policy.
Return Policy
1. Items may be returned if they meet the following criteria:
- product must not have been used
- product must be in original packaging
- packaging must not be damaged
- Goo-Goo Baby must be contacted within 7 days of receiving your order
2. A 15% restocking fee will be charged for each item returned.
3. Return shipping to Goo-Goo Baby will be at the customer's expense.
4. Refunds will be processed to the customer's credit card once product is received back by Goo-Goo Baby.
5. A product deemed to have a manufacturer's defect will be replaced by Goo-Goo Baby including the cost to re-ship the item, and are not eligible for a refund.
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